Fill out the form below for bulk fiber internet services in your community.
The activation process normally takes 3-5 business days.
Activation of new services involves creating an account and preparing any applicable equipment for installation. Once this process is completed, a BroadStar representative will contact you immediately to schedule an installation appointment with one of our technicians.
If your community is contracted with BroadStar, your building is already wired to receive BroadStar services.
Please provide prior notification of disconnection in writing via our Disconnection request form available at BroadStar.com/Disconnection Our services are typically provided on a month-to-month basis without any contractual agreement.
However, please be aware of our billing policies in regards to disconnection: Upon terminating services, you are responsible for returning all equipment (set-top boxes, modems, ATA devices, etc). If you do not return the equipment to BroadStar by the 15th of the month, you will be charged for the equipment in your next bill. If you return the equipment after the 15th of the month, please allow BroadStar up to 45 days after receiving the equipment to finalize your bill.
If there is a dispute as to whether the equipment was returned to BroadStar, please provide proof that of returned the equipment by way of a work order (if a BroadStar employee picked up the equipment or it was returned in person to one of our offices) or a shipping receipt and/or tracking number for the package that you mailed to one of our offices. If you were on autopay, your credit card will be charged for the equipment that was not returned. If proof of return is provided after your credit card has been charged for the equipment, BroadStar has up to 45 days from the time you provide proof that you returned the equipment to finalize your bill. Until your final bill is fully adjusted, BroadStar requests that you do not dispute the equipment charges with your credit card company or bank, as BroadStar will adjust your account and refund accordingly within the given timeframe.
Yes! Go to broadstar.billcenter.net
If it is your first time signing in to BroadStar’s Online Billing Site, your login will be your account number or the email address you provided upon activation of your services. Your password will be the last 5 digits of your social security number.
You can change your password at any time by logging in, click on “Preferences” in the left-hand column and then click on “Change Password.”
If you experience issues logging into your account, please call Customer Service for assistance.
Your account security is important to us. If you have misplaced your password or cannot log into your account to view your bill or make a payment, please call Customer Service and a friendly BroadStar representative will reset your password for you.
Acceptable forms of payment include credit and debit cards (Visa and MasterCard, personal checks and money orders. Payment may be remitted via USPS, telephone (convenience fee may apply) and online at broadstar.billcenter.net
Please note, BroadStar employees are not permitted to accept cash as a form of payment for any equipment or services rendered.
Don't take our word for it. Hear from our current customers enjoying fiber internet in their communities.
Our Property Relations team hosted a customer service event for the residents of DeSoto Park South to come ask their questions and get in-person assistance.
